Cross-selling
Ability to apply Cross-selling practices and professional judgment to deliver reliable outcomes in customer operations & contact centers contexts.
What each level means
The P1–P5 scale is shared across every skill, but what each level means changes with the skill. This is what it looks like in practice.
P1
Describes the process, controls, stakeholders and basic decisions involved in Cross-selling.
P2
Executes standard Cross-selling activities accurately within established controls and escalates exceptions.
P3
Owns complex Cross-selling cases/processes, improves controls and coaches colleagues.
P4
Sets cross-team standards and governance for Cross-selling, integrating risk, metrics and stakeholder needs.
P5
Defines enterprise strategy or external practice for Cross-selling and develops other experts.
Source: PROCOMER FTZ employer benchmark