Customer Satisfaction (CSAT)

What each level means

The P1–P5 scale is shared across every skill, but what each level means changes with the skill. This is what it looks like in practice.

1. P1

   Describes the process, controls, stakeholders and basic decisions involved in Customer Satisfaction (CSAT).

2. P2

   Executes standard Customer Satisfaction (CSAT) activities accurately within established controls and escalates exceptions.

3. P3

   Owns complex Customer Satisfaction (CSAT) cases/processes, improves controls and coaches colleagues.

4. P4

   Sets cross-team standards and governance for Customer Satisfaction (CSAT), integrating risk, metrics and stakeholder needs.

5. P5

   Defines enterprise strategy or external practice for Customer Satisfaction (CSAT) and develops other experts.

How employers name it

Variants that appear in real postings and that the platform recognizes as this same skill.

• CSAT

Roles that ask for it

Showing 30 of 228.