Escalation judgment
Ability to demonstrate escalation judgment consistently in operational, customer and team settings.
Human92 roles ask for it
What each level means
The P1–P5 scale is shared across every skill, but what each level means changes with the skill. This is what it looks like in practice.
P1
Recognizes effective and ineffective examples of Escalation judgment.
P2
Demonstrates Escalation judgment reliably in routine work and accepts feedback.
P3
Adapts Escalation judgment in difficult situations and coaches others.
P4
Models and institutionalizes Escalation judgment across teams.
P5
Shapes enterprise culture and leader expectations through Escalation judgment.
Roles that ask for it
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Source: PROCOMER FTZ employer benchmark