TecHub

Frontline coaching

Ability to demonstrate frontline coaching consistently in operational, customer and team settings.

Skill catalogue

HumanNo role asks for it

What each level means

The P1–P5 scale is shared across every skill, but what each level means changes with the skill. This is what it looks like in practice.

  1. P1

    Recognizes effective and ineffective examples of Frontline coaching.

  2. P2

    Demonstrates Frontline coaching reliably in routine work and accepts feedback.

  3. P3

    Adapts Frontline coaching in difficult situations and coaches others.

  4. P4

    Models and institutionalizes Frontline coaching across teams.

  5. P5

    Shapes enterprise culture and leader expectations through Frontline coaching.

Source: PROCOMER FTZ employer benchmark