Multilingual customer communication

What each level means

The P1–P5 scale is shared across every skill, but what each level means changes with the skill. This is what it looks like in practice.

1. P1

   Recognizes effective and ineffective examples of Multilingual customer communication.

2. P2

   Demonstrates Multilingual customer communication reliably in routine work and accepts feedback.

3. P3

   Adapts Multilingual customer communication in difficult situations and coaches others.

4. P4

   Models and institutionalizes Multilingual customer communication across teams.

5. P5

   Shapes enterprise culture and leader expectations through Multilingual customer communication.