Service Level Agreements (SLA)

Qué significa cada nivel

La escala P1–P5 es común a todas las habilidades, pero lo que significa cada nivel cambia según la habilidad. Esto es lo que se espera observar.

1. P1

   Describes the process, controls, stakeholders and basic decisions involved in Service Level Agreements (SLA).

2. P2

   Executes standard Service Level Agreements (SLA) activities accurately within established controls and escalates exceptions.

3. P3

   Owns complex Service Level Agreements (SLA) cases/processes, improves controls and coaches colleagues.

4. P4

   Sets cross-team standards and governance for Service Level Agreements (SLA), integrating risk, metrics and stakeholder needs.

5. P5

   Defines enterprise strategy or external practice for Service Level Agreements (SLA) and develops other experts.

Puestos que la piden

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