Service transition

Qué significa cada nivel

La escala P1–P5 es común a todas las habilidades, pero lo que significa cada nivel cambia según la habilidad. Esto es lo que se espera observar.

1. P1

   Describes the process, controls, stakeholders and basic decisions involved in Service transition.

2. P2

   Executes standard Service transition activities accurately within established controls and escalates exceptions.

3. P3

   Owns complex Service transition cases/processes, improves controls and coaches colleagues.

4. P4

   Sets cross-team standards and governance for Service transition, integrating risk, metrics and stakeholder needs.

5. P5

   Defines enterprise strategy or external practice for Service transition and develops other experts.

Puestos que la piden

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