TecHub

Customer Advocacy

Professional IC

Career Explorer · Customer Success, Support & Services · Customer Advocacy

Entry: Customer Advocacy ManagerIC ceiling: IC5Both

Individual contributor route

Technical or professional depth, without managing people.

  1. Customer Advocacy Manager InternIC0Optional developmental level
  2. Associate Customer Advocacy ManagerIC1
  3. Customer Advocacy ManagerIC2
  4. Senior Customer Advocacy ManagerIC3
  5. Lead Customer Advocacy ManagerIC4
  6. Principal Customer Advocacy ManagerIC5

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

This family has no management ladder.

Source: Microsoft Careers