Customer Advocacy Management

Individual contributor route

Technical or professional depth, without managing people.

This family has no individual-contributor ladder.

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

1. Supervisor / Team Lead, Customer AdvocacyM0Optional frontline layer
2. Manager, Customer AdvocacyM1
3. Senior Manager, Customer AdvocacyM2
4. Director, Customer AdvocacyM3
5. Senior Director, Customer AdvocacyM4
6. AVP / Head of Customer AdvocacyM5Optional executive layer
7. Vice President, Customer AdvocacyM6
8. Senior Vice President, Customer AdvocacyM7