Customer Education Management
Career Explorer · Customer Success, Support & Services · Customer Education
Manager
Individual contributor route
Technical or professional depth, without managing people.
This family has no individual-contributor ladder.
Management route
Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.
- Supervisor / Team Lead, Customer EducationM0Optional frontline layer
- Manager, Customer EducationM1
- Senior Manager, Customer EducationM2
- Director, Customer EducationM3
- Senior Director, Customer EducationM4
- AVP / Head of Customer EducationM5Optional executive layer
- Vice President, Customer EducationM6
- Senior Vice President, Customer EducationM7
Source: SFIA; PMI; Microsoft Careers