TecHub

Customer Education Management

Career Explorer · Customer Success, Support & Services · Customer Education

Manager

Individual contributor route

Technical or professional depth, without managing people.

This family has no individual-contributor ladder.

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

  1. Supervisor / Team Lead, Customer EducationM0Optional frontline layer
  2. Manager, Customer EducationM1
  3. Senior Manager, Customer EducationM2
  4. Director, Customer EducationM3
  5. Senior Director, Customer EducationM4
  6. AVP / Head of Customer EducationM5Optional executive layer
  7. Vice President, Customer EducationM6
  8. Senior Vice President, Customer EducationM7

Source: SFIA; PMI; Microsoft Careers