Customer Experience Management

Individual contributor route

Technical or professional depth, without managing people.

This family has no individual-contributor ladder.

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

1. Supervisor / Team Lead, Customer ExperienceM0Optional frontline layer
2. Manager, Customer ExperienceM1
3. Senior Manager, Customer ExperienceM2
4. Director, Customer ExperienceM3
5. Senior Director, Customer ExperienceM4
6. AVP / Head of Customer ExperienceM5Optional executive layer
7. Vice President, Customer ExperienceM6
8. Senior Vice President, Customer ExperienceM7