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Professional Services Management

Career Explorer · Customer Success, Support & Services · Professional Services

Manager

Individual contributor route

Technical or professional depth, without managing people.

This family has no individual-contributor ladder.

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

  1. Supervisor / Team Lead, Professional ServicesM0Optional frontline layer
  2. Manager, Professional ServicesM1
  3. Senior Manager, Professional ServicesM2
  4. Director, Professional ServicesM3
  5. Senior Director, Professional ServicesM4
  6. AVP / Head of Professional ServicesM5Optional executive layer
  7. Vice President, Professional ServicesM6
  8. Senior Vice President, Professional ServicesM7

Source: SFIA; PMI; Microsoft Careers