Support Operations Management

Individual contributor route

Technical or professional depth, without managing people.

This family has no individual-contributor ladder.

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

1. Supervisor / Team Lead, Support OperationsM0Optional frontline layer
2. Manager, Support OperationsM1
3. Senior Manager, Support OperationsM2
4. Director, Support OperationsM3
5. Senior Director, Support OperationsM4
6. AVP / Head of Support OperationsM5Optional executive layer
7. Vice President, Support OperationsM6
8. Senior Vice President, Support OperationsM7