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IT Incident Management

Expert professional IC

Career Explorer · Information Technology · Service Management

Entry: IT Incident ManagerIC ceiling: IC6Both

Individual contributor route

Technical or professional depth, without managing people.

  1. IT Incident Manager InternIC0Optional developmental level
  2. Associate IT Incident ManagerIC1
  3. IT Incident ManagerIC2
  4. Senior IT Incident ManagerIC3
  5. Lead IT Incident ManagerIC4
  6. Principal IT Incident ManagerIC5
  7. Senior Principal IT Incident ManagerIC6

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

This family has no management ladder.

Source: SFIA