IT Incident Management
Expert professional IC
Career Explorer · Information Technology · Service Management
Entry: IT Incident ManagerIC ceiling: IC6Both
Individual contributor route
Technical or professional depth, without managing people.
- IT Incident Manager InternIC0Optional developmental level
- Associate IT Incident ManagerIC1
- IT Incident ManagerIC2
- Senior IT Incident ManagerIC3
- Lead IT Incident ManagerIC4
- Principal IT Incident ManagerIC5
- Senior Principal IT Incident ManagerIC6
Management route
Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.
This family has no management ladder.
Source: SFIA