Service Management

Information Technology

Job families

Family	Entry title	Ladders	IC ceiling	Roles
IT Change Management Change	IT Change Manager	Both	IC6	7
IT Incident Management Incident	IT Incident Manager	Both	IC6	7
IT Problem Management Problem	IT Problem Manager	Both	IC6	7
IT Service Management Service Design	IT Service Manager	Both	IC6	7
IT Support Service Desk	IT Support Specialist	Both	IC4	5
Service Management Management Management	—	Manager	—	8