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IT Problem Management

Expert professional IC

Career Explorer · Information Technology · Service Management

Entry: IT Problem ManagerIC ceiling: IC6Both

Individual contributor route

Technical or professional depth, without managing people.

  1. IT Problem Manager InternIC0Optional developmental level
  2. Associate IT Problem ManagerIC1
  3. IT Problem ManagerIC2
  4. Senior IT Problem ManagerIC3
  5. Lead IT Problem ManagerIC4
  6. Principal IT Problem ManagerIC5
  7. Senior Principal IT Problem ManagerIC6

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

This family has no management ladder.

Source: SFIA