IT Service Management

Individual contributor route

Technical or professional depth, without managing people.

1. IT Service Manager InternIC0Optional developmental level
2. Associate IT Service ManagerIC1
3. IT Service ManagerIC2
4. Senior IT Service ManagerIC3
5. Lead IT Service ManagerIC4
6. Principal IT Service ManagerIC5
7. Senior Principal IT Service ManagerIC6

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

This family has no management ladder.