IT Support
Operational / professional IC
Career Explorer · Information Technology · Service Management
Entry: IT Support SpecialistIC ceiling: IC4Both
Individual contributor route
Technical or professional depth, without managing people.
- IT Support Specialist InternIC0Optional developmental level
- Associate IT Support SpecialistIC1
- IT Support SpecialistIC2
- Senior IT Support SpecialistIC3
- Lead IT Support SpecialistIC4
Management route
Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.
This family has no management ladder.
Source: SFIA; Microsoft Careers; ONET