Lead Repair Technician
Cross-team expert
Career Explorer · Customer Success, Support & Services · Depot Repair
Standard where business need supports the level
What the role involves
- Autonomy
- Sets approach for a domain
- Scope
- Multiple teams / major programs / critical capabilities
- Time horizon
- Quarters
- Expertise and judgement
- Integrates disciplines; influences architecture/process; multiplies others
- Expected impact
- Creates reusable direction and cross-team impact
Expected skills (15)
Grouped as human, professional and technical. Target proficiency uses the P1–P5 scale, and each row says what that level means for that particular skill.
Human (11)
| Skill | Importance | Target | What that level looks like |
|---|---|---|---|
| Accountability Personal Effectiveness | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Active listening Communication & Influence | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Collaboration Collaboration & Leadership | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Critical thinking Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Customer empathy Personal Effectiveness | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Learning agility Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Ownership Personal Effectiveness | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Problem solving Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Verbal communication Communication & Influence | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Written communication Communication & Influence | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Technical documentation discipline Operational Human Skills | Supporting | P4 | Models and institutionalizes Technical documentation discipline across teams. |
Professional (3)
| Skill | Importance | Target | What that level looks like |
|---|---|---|---|
| Business acumen Business & Strategy | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Customer escalation management Customer Operations & Contact Centers | Core | P4 | Sets cross-team standards and governance for Customer escalation management, integrating risk, metrics and stakeholder needs. |
| Service parts logistics Supply Chain, Logistics & Trade | Supporting | P4 | Sets cross-team standards and governance for Service parts logistics, integrating risk, metrics and stakeholder needs. |
Technical (1)
| Skill | Importance | Target | What that level looks like |
|---|---|---|---|
| Equipment troubleshooting Manufacturing Systems & Automation | Supporting | P4 | Designs standards/approaches for Equipment troubleshooting, leads cross-team implementation and mentors practitioners. |
Career ladder
Reached from
Next steps
This is the last level on this ladder. Specialization continues; the level does not.
What changes to advance
Move from cross-team leadership to enterprise/domain authority; shape strategy, investment, standards and multi-team outcomes.
Source: PROCOMER FTZ benchmark; employer career sites · JF0447-IC4