Senior Director, Global Business Services

Multi-function / multi-region leader

Career Explorer · Business Operations & Shared Services · Global Business Services Management

M4 · Senior DirectorIndividual contributorSenior Director

Standard where organizational scale supports the level

What the role involves

Autonomy: Large department / multiple portfolios
Scope: Large department / multiple portfolios
Time horizon: 2-3 years
Expertise and judgement: Integrates functions, shapes enterprise decisions, builds leadership pipeline
Expected impact: Large-scale transformation and business results

Expected skills (22)

Grouped as human, professional and technical. Target proficiency uses the P1–P5 scale, and each row says what that level means for that particular skill.

Human (11)

Skill	Importance	Target	What that level looks like
Coaching Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Decision making Thinking & Judgment	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Delegation Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Executive communication Communication & Influence	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Feedback delivery Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Risk judgment Thinking & Judgment	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Stakeholder management Communication & Influence	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Strategic thinking Thinking & Judgment	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Talent development Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Conflict resolution Communication & Influence	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Inclusive leadership Collaboration & Leadership	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.

Professional (11)

Skill	Importance	Target	What that level looks like
Business acumen Business & Strategy	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Financial acumen Business & Strategy	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Performance management Business & Strategy	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Business analysis Operations & Supply Chain	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Business process management Operations & Supply Chain	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
KPI design Business & Strategy	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Lean continuous improvement Operations & Supply Chain	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Operational analytics Operations & Supply Chain	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Process excellence Operations & Supply Chain	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Requirements management Operations & Supply Chain	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Resource management Program, Risk & Sustainability	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.

Career ladder

Reached from

Director, Global Business ServicesM3

Next steps

AVP / Head of Global Business ServicesM5Management promotion
Move into a major function/geography executive layer; translate enterprise strategy into a broad operating domain and own strategic outcomes.

People management requires sustained evidence of coaching, performance management, staffing judgment and organizational leadership - not simply greater individual expertise.

What changes to advance

Move into a major function/geography executive layer; translate enterprise strategy into a broad operating domain and own strategic outcomes.

Source: SFIA; PMI; Microsoft Careers · MF254-M4