TecHub

Average Handle Time (AHT)

Ability to apply Average Handle Time (AHT) practices and professional judgment to deliver reliable outcomes in customer operations & contact centers contexts.

← Back to explore

Who is hiring

Where to learn it

Free training

  • Mentoría en Government Affairs & Public Policy

  • Customer Escalation Management - IC — formación 229

    Learning Lab CR 052

  • Corporate Real Estate — formación 409

    Learning Lab CR 029

Academic programs

  • Software / Systems Architecture — Microcredencial

    Universidad Demo CR 002

  • Corporate Strategy — Bachillerato universitario

    Universidad Demo CR 003

  • AI / Generative AI Engineering — Diplomado técnico

    Universidad Demo CR 021

  • Contracts / Commercial Legal Operations — Diplomado

    Universidad Demo CR 011

  • Content Design / UX Writing — Microcredencial

    Universidad Demo CR 008

  • Client Project / Program Management - IC — Certificado

    Universidad Demo CR 026

  • Corporate Strategy — Educación continua

    Universidad Demo CR 015

  • AI / Generative AI Engineering — Diplomado técnico

    Universidad Demo CR 028

Courses and workshops

  • Executive Assistance — formación 006

    Learning Lab CR 023

  • Mentoría en Government Affairs & Public Policy

    Free

  • Mentoría en DevOps / Platform Engineering

  • Executive Assistance — formación 006

    Learning Lab CR 048

  • Government Affairs & Public Policy — formación 222

    Universidad Demo CR 024

  • Customer Escalation Management - IC — formación 229

    Learning Lab CR 052Free

  • IT Asset & Software License Management — formación 238

    Learning Lab CR 033

  • Accounts Payable — formación 243

    Universidad Demo CR 019

  • HR Operations / Employee Services — formación 311

    Learning Lab CR 022

  • Data Engineering — formación 334

    Learning Lab CR 054

  • Threat Intelligence — formación 358

    Universidad Demo CR 021

  • Corporate Real Estate — formación 409

    Learning Lab CR 029Free

A program covering a skill does not guarantee you will master it or that you will get a job.

Learning

Who can help

  • Ana Jiménez

    Gerente de ingeniería — transición de IC a gestión

    Verified

  • Daniela Quesada

    Ingeniera de plataforma — acompañamiento técnico y de carrera

    Verified

  • María Vargas

    Ingeniera de plataforma — acompañamiento técnico y de carrera

    Verified
See all mentors
See the full national data