Hotel front office operations

What each level means

The P1–P5 scale is shared across every skill, but what each level means changes with the skill. This is what it looks like in practice.

1. P1

   Describes the process, controls, stakeholders and basic decisions involved in Hotel front office operations.

2. P2

   Executes standard Hotel front office operations activities accurately within established controls and escalates exceptions.

3. P3

   Owns complex Hotel front office operations cases/processes, improves controls and coaches colleagues.

4. P4

   Sets cross-team standards and governance for Hotel front office operations, integrating risk, metrics and stakeholder needs.

5. P5

   Defines enterprise strategy or external practice for Hotel front office operations and develops other experts.

Roles that ask for it

Showing 30 of 91.