Process governance
Ability to apply Process governance practices and professional judgment to deliver reliable outcomes in global business services & finance operations contexts.
What each level means
The P1–P5 scale is shared across every skill, but what each level means changes with the skill. This is what it looks like in practice.
P1
Describes the process, controls, stakeholders and basic decisions involved in Process governance.
P2
Executes standard Process governance activities accurately within established controls and escalates exceptions.
P3
Owns complex Process governance cases/processes, improves controls and coaches colleagues.
P4
Sets cross-team standards and governance for Process governance, integrating risk, metrics and stakeholder needs.
P5
Defines enterprise strategy or external practice for Process governance and develops other experts.
Roles that ask for it
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Source: PROCOMER FTZ employer benchmark