Senior Principal Service Transition Manager

Enterprise-wide authority

Career Explorer · Business Operations & Shared Services · Shared Services Transition

IC6 · Senior PrincipalIndividual contributorSenior Principal

Standard where business need supports the level

What the role involves

Autonomy: Leads highly consequential ambiguous domains
Scope: Multiple business units / global platforms
Time horizon: Multi-year
Expertise and judgement: Anticipates industry shifts; resolves novel problems; develops other experts
Expected impact: Creates durable enterprise advantage or risk reduction

Expected skills (16)

Grouped as human, professional and technical. Target proficiency uses the P1–P5 scale, and each row says what that level means for that particular skill.

Human (10)

Skill	Importance	Target	What that level looks like
Accountability Personal Effectiveness	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Active listening Communication & Influence	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Collaboration Collaboration & Leadership	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Critical thinking Thinking & Judgment	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Customer empathy Personal Effectiveness	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Learning agility Thinking & Judgment	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Ownership Personal Effectiveness	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Problem solving Thinking & Judgment	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Verbal communication Communication & Influence	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Written communication Communication & Influence	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.

Professional (6)

Skill	Importance	Target	What that level looks like
Business acumen Business & Strategy	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Global Business Services (GBS) Global Business Services & Finance Operations	Core	P5	Defines enterprise strategy or external practice for Global Business Services (GBS) and develops other experts.
Process governance Global Business Services & Finance Operations	Supporting	P5	Defines enterprise strategy or external practice for Process governance and develops other experts.
Service Level Agreements (SLA) Global Business Services & Finance Operations	Supporting	P5	Defines enterprise strategy or external practice for Service Level Agreements (SLA) and develops other experts.
Service transition Global Business Services & Finance Operations	Supporting	P5	Defines enterprise strategy or external practice for Service transition and develops other experts.
Shared services operations Global Business Services & Finance Operations	Supporting	P5	Defines enterprise strategy or external practice for Shared services operations and develops other experts.

Career ladder

Reached from

Principal Service Transition ManagerIC5

Next steps

This is the last level on this ladder. Specialization continues; the level does not.

What changes to advance

Move from enterprise authority to company/industry authority; establish new paradigms and visibly shape company-wide direction.

Source: PROCOMER FTZ benchmark; employer career sites · JF0458-IC6