Career paths
How careers actually develop: what separates one level from the next, which lateral moves exist, and which skills support them.
| Path | Area | Steps | Published |
|---|---|---|---|
| Customer success Making sure the customer gets what they bought, and stays. | Customer success | 4 | Aug 16, 2026v1.0 |
| Customer technical support From answering a customer to changing the product so they never have to write in. | Customer success | 6 | Aug 16, 2026v1.0 |
How a path is built
- 1Initial draft, which may be proposed by AI and is always labeled as such
- 2Community review
- 3Industry review
- 4Academic review
- 5Approval and publication with version, evidence date and contributors
A ladder and a path are not the same
- A ladder and a path are not the same
- Career ladder: progression within one family and track.
- Career path: the broader graph, including lateral and adjacent transitions.