Customer Success Management

Individual contributor route

Technical or professional depth, without managing people.

1. Customer Success Manager InternIC0Optional developmental level
2. Associate Customer Success ManagerIC1
3. Customer Success ManagerIC2
4. Senior Customer Success ManagerIC3
5. Lead Customer Success ManagerIC4
6. Principal Customer Success ManagerIC5

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

This family has no management ladder.