Customer Success Management

Individual contributor route

Technical or professional depth, without managing people.

This family has no individual-contributor ladder.

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

1. Supervisor / Team Lead, Customer SuccessM0Optional frontline layer
2. Manager, Customer SuccessM1
3. Senior Manager, Customer SuccessM2
4. Director, Customer SuccessM3
5. Senior Director, Customer SuccessM4
6. AVP / Head of Customer SuccessM5Optional executive layer
7. Vice President, Customer SuccessM6
8. Senior Vice President, Customer SuccessM7