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Field Service Management

Career Explorer · Customer Success, Support & Services · Field Service

Manager

Individual contributor route

Technical or professional depth, without managing people.

This family has no individual-contributor ladder.

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

  1. Supervisor / Team Lead, Field ServiceM0Optional frontline layer
  2. Manager, Field ServiceM1
  3. Senior Manager, Field ServiceM2
  4. Director, Field ServiceM3
  5. Senior Director, Field ServiceM4
  6. AVP / Head of Field ServiceM5Optional executive layer
  7. Vice President, Field ServiceM6
  8. Senior Vice President, Field ServiceM7

Source: PROCOMER FTZ benchmark; SFIA; PMI