Senior Vice President, Field Service
Senior executive
Career Explorer · Customer Success, Support & Services · Field Service Management
Standard where organizational scale supports the level
What the role involves
- Autonomy
- Multiple global functions / large business
- Scope
- Multiple global functions / large business
- Time horizon
- 3-5+ years
- Expertise and judgement
- Shapes corporate portfolio, enterprise tradeoffs and executive talent
- Expected impact
- Enterprise-wide growth, resilience and strategic execution
Expected skills (19)
Grouped as human, professional and technical. Target proficiency uses the P1–P5 scale, and each row says what that level means for that particular skill.
Human (12)
| Skill | Importance | Target | What that level looks like |
|---|---|---|---|
| Coaching Collaboration & Leadership | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Decision making Thinking & Judgment | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Delegation Collaboration & Leadership | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Executive communication Communication & Influence | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Feedback delivery Collaboration & Leadership | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Risk judgment Thinking & Judgment | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Stakeholder management Communication & Influence | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Strategic thinking Thinking & Judgment | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Talent development Collaboration & Leadership | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Conflict resolution Communication & Influence | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Inclusive leadership Collaboration & Leadership | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Technical documentation discipline Operational Human Skills | Supporting | P5 | Shapes enterprise culture and leader expectations through Technical documentation discipline. |
Professional (6)
| Skill | Importance | Target | What that level looks like |
|---|---|---|---|
| Business acumen Business & Strategy | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Financial acumen Business & Strategy | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Performance management Business & Strategy | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Customer escalation management Customer Operations & Contact Centers | Supporting | P5 | Defines enterprise strategy or external practice for Customer escalation management and develops other experts. |
| Resource management Program, Risk & Sustainability | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Service parts logistics Supply Chain, Logistics & Trade | Supporting | P5 | Defines enterprise strategy or external practice for Service parts logistics and develops other experts. |
Technical (1)
| Skill | Importance | Target | What that level looks like |
|---|---|---|---|
| Equipment troubleshooting Manufacturing Systems & Automation | Supporting | P5 | Defines enterprise or industry practice for Equipment troubleshooting, resolves novel problems and shapes long-term capability. |
Career ladder
Reached from
Next steps
This is the last level on this ladder. Specialization continues; the level does not.
What changes to advance
Move into the top executive cohort; co-own enterprise strategy and the operating model across a company-wide pillar.
Source: PROCOMER FTZ benchmark; SFIA; PMI · MF315-M7