TecHub

Repair Services Management

Career Explorer · Customer Success, Support & Services · Repair Services

Manager

Individual contributor route

Technical or professional depth, without managing people.

This family has no individual-contributor ladder.

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

  1. Supervisor / Team Lead, Repair ServicesM0Optional frontline layer
  2. Manager, Repair ServicesM1
  3. Senior Manager, Repair ServicesM2
  4. Director, Repair ServicesM3
  5. Senior Director, Repair ServicesM4
  6. AVP / Head of Repair ServicesM5Optional executive layer
  7. Vice President, Repair ServicesM6
  8. Senior Vice President, Repair ServicesM7

Source: PROCOMER FTZ benchmark; SFIA; PMI