Vice President, Repair Services

Executive leader

Career Explorer · Customer Success, Support & Services · Repair Services Management

M6 · Vice PresidentIndividual contributorVice President

Standard where organizational scale supports the level

What the role involves

Autonomy: Global function / business segment
Scope: Global function / business segment
Time horizon: 3-5 years
Expertise and judgement: Sets enterprise-level strategy, capital and organization design
Expected impact: Material company-level business outcomes

Expected skills (19)

Grouped as human, professional and technical. Target proficiency uses the P1–P5 scale, and each row says what that level means for that particular skill.

Human (12)

Skill	Importance	Target	What that level looks like
Coaching Collaboration & Leadership	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Decision making Thinking & Judgment	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Delegation Collaboration & Leadership	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Executive communication Communication & Influence	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Feedback delivery Collaboration & Leadership	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Risk judgment Thinking & Judgment	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Stakeholder management Communication & Influence	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Strategic thinking Thinking & Judgment	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Talent development Collaboration & Leadership	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Conflict resolution Communication & Influence	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Inclusive leadership Collaboration & Leadership	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Technical documentation discipline Operational Human Skills	Supporting	P5	Shapes enterprise culture and leader expectations through Technical documentation discipline.

Professional (6)

Skill	Importance	Target	What that level looks like
Business acumen Business & Strategy	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Financial acumen Business & Strategy	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Performance management Business & Strategy	Core	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Customer escalation management Customer Operations & Contact Centers	Supporting	P5	Defines enterprise strategy or external practice for Customer escalation management and develops other experts.
Resource management Program, Risk & Sustainability	Supporting	P5	Defines enterprise or industry practice, develops other experts and shapes strategy through the skill.
Service parts logistics Supply Chain, Logistics & Trade	Supporting	P5	Defines enterprise strategy or external practice for Service parts logistics and develops other experts.

Technical (1)

Skill	Importance	Target	What that level looks like
Equipment troubleshooting Manufacturing Systems & Automation	Supporting	P5	Defines enterprise or industry practice for Equipment troubleshooting, resolves novel problems and shapes long-term capability.

Career ladder

Reached from

AVP / Head of Repair ServicesM5

Next steps

Senior Vice President, Repair ServicesM7Management promotion
Move from VP to senior executive scope across multiple global functions or a large business; make enterprise tradeoffs and develop executive talent.

People management requires sustained evidence of coaching, performance management, staffing judgment and organizational leadership - not simply greater individual expertise.

What changes to advance

Move from VP to senior executive scope across multiple global functions or a large business; make enterprise tradeoffs and develop executive talent.

Source: PROCOMER FTZ benchmark; SFIA; PMI · MF317-M6