Technical Support Management

Individual contributor route

Technical or professional depth, without managing people.

This family has no individual-contributor ladder.

Management route

Managing people. It is not the step above the individual route: it is a different job and asks for different evidence.

1. Supervisor / Team Lead, Technical SupportM0Optional frontline layer
2. Manager, Technical SupportM1
3. Senior Manager, Technical SupportM2
4. Director, Technical SupportM3
5. Senior Director, Technical SupportM4
6. AVP / Head of Technical SupportM5Optional executive layer
7. Vice President, Technical SupportM6
8. Senior Vice President, Technical SupportM7