AVP / Head of Medical Equipment Service

Optional executive layer

Career Explorer · Customer Success, Support & Services · Medical Equipment Service Management

M5 · AVP / Head ofIndividual contributorAVP / Head of

Optional executive layer

What the role involves

Autonomy: Major function / geography
Scope: Major function / geography
Time horizon: 2-4 years
Expertise and judgement: Translates enterprise strategy into a major operating domain
Expected impact: Strategic outcomes across a major domain

Expected skills (24)

Grouped as human, professional and technical. Target proficiency uses the P1–P5 scale, and each row says what that level means for that particular skill.

Human (13)

Skill	Importance	Target	What that level looks like
Coaching Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Decision making Thinking & Judgment	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Delegation Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Executive communication Communication & Influence	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Feedback delivery Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Risk judgment Thinking & Judgment	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Stakeholder management Communication & Influence	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Strategic thinking Thinking & Judgment	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Talent development Collaboration & Leadership	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Conflict resolution Communication & Influence	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Inclusive leadership Collaboration & Leadership	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Safety-first judgment Operational Human Skills	Supporting	P4	Models and institutionalizes Safety-first judgment across teams.
Technical documentation discipline Operational Human Skills	Supporting	P4	Models and institutionalizes Technical documentation discipline across teams.

Professional (6)

Skill	Importance	Target	What that level looks like
Business acumen Business & Strategy	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Financial acumen Business & Strategy	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Performance management Business & Strategy	Core	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Customer escalation management Customer Operations & Contact Centers	Supporting	P4	Sets cross-team standards and governance for Customer escalation management, integrating risk, metrics and stakeholder needs.
Resource management Program, Risk & Sustainability	Supporting	P4	Sets standards, integrates the skill across teams and resolves novel or high-impact problems.
Service parts logistics Supply Chain, Logistics & Trade	Supporting	P4	Sets cross-team standards and governance for Service parts logistics, integrating risk, metrics and stakeholder needs.

Technical (5)

Skill	Importance	Target	What that level looks like
Equipment reliability Manufacturing Systems & Automation	Supporting	P4	Designs standards/approaches for Equipment reliability, leads cross-team implementation and mentors practitioners.
Equipment troubleshooting Manufacturing Systems & Automation	Supporting	P4	Designs standards/approaches for Equipment troubleshooting, leads cross-team implementation and mentors practitioners.
Industrial automation Manufacturing Systems & Automation	Supporting	P4	Designs standards/approaches for Industrial automation, leads cross-team implementation and mentors practitioners.
Preventive maintenance Manufacturing Systems & Automation	Supporting	P4	Designs standards/approaches for Preventive maintenance, leads cross-team implementation and mentors practitioners.
Programmable Logic Controllers (PLC) Manufacturing Systems & Automation	Supporting	P4	Designs standards/approaches for Programmable Logic Controllers (PLC), leads cross-team implementation and mentors practitioners.

Career ladder

Reached from

Senior Director, Medical Equipment ServiceM4

Next steps

Vice President, Medical Equipment ServiceM6Management promotion
Move from major-domain leadership to VP enterprise scope; shape company-level strategy, capital allocation, organization design and external commitments.

People management requires sustained evidence of coaching, performance management, staffing judgment and organizational leadership - not simply greater individual expertise.

What changes to advance

Move from major-domain leadership to VP enterprise scope; shape company-level strategy, capital allocation, organization design and external commitments.

Source: PROCOMER FTZ benchmark; SFIA; PMI · MF316-M5