Shared services operations

What each level means

The P1–P5 scale is shared across every skill, but what each level means changes with the skill. This is what it looks like in practice.

1. P1

   Describes the process, controls, stakeholders and basic decisions involved in Shared services operations.

2. P2

   Executes standard Shared services operations activities accurately within established controls and escalates exceptions.

3. P3

   Owns complex Shared services operations cases/processes, improves controls and coaches colleagues.

4. P4

   Sets cross-team standards and governance for Shared services operations, integrating risk, metrics and stakeholder needs.

5. P5

   Defines enterprise strategy or external practice for Shared services operations and develops other experts.

Roles that ask for it

Showing 18 of 18.