Skill catalogue
The skills the architecture's roles ask for, with what each level means.
525 skills · Sorted by how many roles ask for them.
Clear filters| Skill | Type | Category | Roles asking for it |
|---|---|---|---|
| Account planning | Professional | Sales & Revenue | 230 |
| Consultative selling | Professional | Sales & Revenue | 230 |
| Market research | Professional | Marketing & Communications | 230 |
| Opportunity qualification | Professional | Sales & Revenue | 230 |
| Pipeline management | Professional | Sales & Revenue | 230 |
| Sales negotiation | Professional | Sales & Revenue | 230 |
| Value selling | Professional | Sales & Revenue | 230 |
| Brand management | Professional | Marketing & Communications | 229 |
| Case management | Professional | Customer Operations & Contact Centers | 228 |
| Contact center analytics | Professional | Customer Operations & Contact Centers | 228 |
| Customer Satisfaction (CSAT) | Professional | Customer Operations & Contact Centers | 228 |
| First Contact Resolution (FCR) | Professional | Customer Operations & Contact Centers | 228 |
| Market analysis | Professional | Business & Strategy | 228 |
| Omnichannel customer service | Professional | Customer Operations & Contact Centers | 228 |
| Ticket management | Professional | Customer Operations & Contact Centers | 228 |
| Consulting | Professional | Customer & Services | 211 |
| Escalation management | Professional | Customer & Services | 209 |
| Adoption management | Professional | Customer & Services | 205 |
| Customer health management | Professional | Customer & Services | 205 |
| Customer success planning | Professional | Customer & Services | 205 |
| Executive business reviews | Professional | Customer & Services | 205 |
| Service delivery management | Professional | Customer & Services | 205 |
| Food traceability | Professional | Food & Agriculture | 199 |
| HACCP | Professional | Food & Agriculture | 199 |