Director, Inside Sales
Functional leader
Explorador de carreras · Customer Operations & Contact Centers · Inside Sales Management
Standard where organizational scale supports the level
Qué implica el puesto
- Autonomía
- Department / major product or regional function
- Alcance
- Department / major product or regional function
- Horizonte de tiempo
- 1-2 years
- Experticia y criterio
- Sets functional strategy, operating model and investment priorities
- Impacto esperado
- Department/business outcomes
Habilidades esperadas (24)
Agrupadas en humanas, profesionales y técnicas. La proficiencia meta usa la escala P1–P5, y cada fila describe qué significa ese nivel para esa habilidad en particular.
Humanas (13)
| Habilidad | Importancia | Meta | Qué se espera en ese nivel |
|---|---|---|---|
| Coaching Collaboration & Leadership | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Decision making Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Delegation Collaboration & Leadership | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Executive communication Communication & Influence | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Feedback delivery Collaboration & Leadership | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Risk judgment Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Stakeholder management Communication & Influence | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Strategic thinking Thinking & Judgment | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Talent development Collaboration & Leadership | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Conflict resolution Communication & Influence | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| De-escalation Operational Human Skills | Supporting | P4 | Models and institutionalizes De-escalation across teams. |
| Inclusive leadership Collaboration & Leadership | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Service empathy Operational Human Skills | Supporting | P4 | Models and institutionalizes Service empathy across teams. |
Profesionales (11)
| Habilidad | Importancia | Meta | Qué se espera en ese nivel |
|---|---|---|---|
| Business acumen Business & Strategy | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Financial acumen Business & Strategy | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Performance management Business & Strategy | Core | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Case management Customer Operations & Contact Centers | Supporting | P4 | Sets cross-team standards and governance for Case management, integrating risk, metrics and stakeholder needs. |
| Contact center analytics Customer Operations & Contact Centers | Supporting | P4 | Sets cross-team standards and governance for Contact center analytics, integrating risk, metrics and stakeholder needs. |
| Customer Satisfaction (CSAT) Customer Operations & Contact Centers | Supporting | P4 | Sets cross-team standards and governance for Customer Satisfaction (CSAT), integrating risk, metrics and stakeholder needs. |
| Customer escalation management Customer Operations & Contact Centers | Supporting | P4 | Sets cross-team standards and governance for Customer escalation management, integrating risk, metrics and stakeholder needs. |
| First Contact Resolution (FCR) Customer Operations & Contact Centers | Supporting | P4 | Sets cross-team standards and governance for First Contact Resolution (FCR), integrating risk, metrics and stakeholder needs. |
| Omnichannel customer service Customer Operations & Contact Centers | Supporting | P4 | Sets cross-team standards and governance for Omnichannel customer service, integrating risk, metrics and stakeholder needs. |
| Resource management Program, Risk & Sustainability | Supporting | P4 | Sets standards, integrates the skill across teams and resolves novel or high-impact problems. |
| Ticket management Customer Operations & Contact Centers | Supporting | P4 | Sets cross-team standards and governance for Ticket management, integrating risk, metrics and stakeholder needs. |
Escalera de carrera
Se llega desde
Siguientes pasos
- Senior Director, Inside SalesM4Ascenso en gestión
Move from department leadership to large multi-portfolio leadership; integrate functions, influence enterprise decisions and strengthen the leadership pipeline.
Qué cambia para avanzar
Move from department leadership to large multi-portfolio leadership; integrate functions, influence enterprise decisions and strengthen the leadership pipeline.
Fuente: PROCOMER FTZ benchmark; SFIA; PMI · MF308-M3