| Senior Customer Service Representative Senior | IC3 | Customer Service Customer Operations & Contact Centers |
| Senior Digital Care Specialist Senior | IC3 | Social & Digital Customer Care Customer Operations & Contact Centers |
| Senior Dispute Resolution Specialist Senior | IC3 | Dispute Resolution Customer Operations & Contact Centers |
| Senior Escalation Specialist Senior | IC3 | Customer Escalations Customer Operations & Contact Centers |
| Senior Fraud Specialist Senior | IC3 | Fraud Operations Customer Operations & Contact Centers |
| Senior Inside Sales Representative Senior | IC3 | Inside Sales Customer Operations & Contact Centers |
| Senior Knowledge Specialist Senior | IC3 | Contact Center Knowledge Management Customer Operations & Contact Centers |
| Senior Order Support Specialist Senior | IC3 | Order & Billing Support Customer Operations & Contact Centers |
| Senior Real-Time Analyst Senior | IC3 | Real-Time Management Customer Operations & Contact Centers |
| Senior Retention Specialist Senior | IC3 | Customer Retention Customer Operations & Contact Centers |
| Senior Technical Support Representative Senior | IC3 | Technical Customer Care Customer Operations & Contact Centers |
| Senior WFM Analyst Senior | IC3 | Workforce Planning & Forecasting Customer Operations & Contact Centers |
| Lead Back Office Specialist Staff / Lead | IC4 | Back Office Operations Customer Operations & Contact Centers |
| Lead Claims Specialist Staff / Lead | IC4 | Claims Operations Customer Operations & Contact Centers |
| Lead Contact Center Analyst Staff / Lead | IC4 | Contact Center Analytics Customer Operations & Contact Centers |
| Lead Contact Center Quality Analyst Staff / Lead | IC4 | Contact Center Quality Assurance Customer Operations & Contact Centers |
| Lead Contact Center Trainer Staff / Lead | IC4 | Contact Center Training Customer Operations & Contact Centers |
| Lead Customer Service Representative Staff / Lead | IC4 | Customer Service Customer Operations & Contact Centers |
| Lead Digital Care Specialist Staff / Lead | IC4 | Social & Digital Customer Care Customer Operations & Contact Centers |
| Lead Dispute Resolution Specialist Staff / Lead | IC4 | Dispute Resolution Customer Operations & Contact Centers |
| Lead Escalation Specialist Staff / Lead | IC4 | Customer Escalations Customer Operations & Contact Centers |
| Lead Fraud Specialist Staff / Lead | IC4 | Fraud Operations Customer Operations & Contact Centers |
| Lead Inside Sales Representative Staff / Lead | IC4 | Inside Sales Customer Operations & Contact Centers |
| Lead Knowledge Specialist Staff / Lead | IC4 | Contact Center Knowledge Management Customer Operations & Contact Centers |