Chief Operations Officer
Enterprise officer
Career Explorer · Hospitality, Food & Agricultural Operations · Hospitality, Food & Agricultural Operations Executive Leadership
Rare enterprise executive level
What the role involves
- Autonomy
- Whole enterprise or statutory/accountable function
- Scope
- Whole enterprise or statutory/accountable function
- Time horizon
- 5+ years
- Expertise and judgement
- Sets vision, governance, culture, capital allocation and external accountability
- Expected impact
- Enterprise value, trust, sustainability and long-term viability
Expected skills (23)
Grouped as human, professional and technical. Target proficiency uses the P1–P5 scale, and each row says what that level means for that particular skill.
Human (14)
| Skill | Importance | Target | What that level looks like |
|---|---|---|---|
| Coaching Collaboration & Leadership | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Decision making Thinking & Judgment | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Delegation Collaboration & Leadership | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Executive communication Communication & Influence | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Feedback delivery Collaboration & Leadership | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Risk judgment Thinking & Judgment | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Stakeholder management Communication & Influence | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Strategic thinking Thinking & Judgment | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Talent development Collaboration & Leadership | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Conflict resolution Communication & Influence | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Inclusive leadership Collaboration & Leadership | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Operational discipline Operational Human Skills | Supporting | P5 | Shapes enterprise culture and leader expectations through Operational discipline. |
| Quality mindset Operational Human Skills | Supporting | P5 | Shapes enterprise culture and leader expectations through Quality mindset. |
| Safety-first judgment Operational Human Skills | Supporting | P5 | Shapes enterprise culture and leader expectations through Safety-first judgment. |
Professional (9)
| Skill | Importance | Target | What that level looks like |
|---|---|---|---|
| Business acumen Business & Strategy | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Financial acumen Business & Strategy | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Performance management Business & Strategy | Core | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
| Food sanitation Food & Agriculture | Supporting | P5 | Defines enterprise strategy or external practice for Food sanitation and develops other experts. |
| Food traceability Food & Agriculture | Supporting | P5 | Defines enterprise strategy or external practice for Food traceability and develops other experts. |
| Guest relations Hospitality | Supporting | P5 | Defines enterprise strategy or external practice for Guest relations and develops other experts. |
| HACCP Food & Agriculture | Supporting | P5 | Defines enterprise strategy or external practice for HACCP and develops other experts. |
| Hospitality service recovery Hospitality | Supporting | P5 | Defines enterprise strategy or external practice for Hospitality service recovery and develops other experts. |
| Resource management Program, Risk & Sustainability | Supporting | P5 | Defines enterprise or industry practice, develops other experts and shapes strategy through the skill. |
Career ladder
Next steps
This is the last level on this ladder. Specialization continues; the level does not.
What changes to advance
Apex management level; succession is to broader C-level/CEO scope, board service or a different enterprise officer mandate rather than a standard higher level.
Source: PROCOMER FTZ benchmark; SFIA; PMI · EX27-M9