| Senior Vice President, Analytics Senior Vice President | M7 | Analytics Management Customer Operations & Contact Centers |
| Senior Vice President, Back Office Operations Senior Vice President | M7 | Back Office Operations Management Customer Operations & Contact Centers |
| Senior Vice President, Claims Operations Senior Vice President | M7 | Claims Operations Management Customer Operations & Contact Centers |
| Senior Vice President, Contact Center Quality Senior Vice President | M7 | Contact Center Quality Management Customer Operations & Contact Centers |
| Senior Vice President, Customer Service Senior Vice President | M7 | Customer Service Management Customer Operations & Contact Centers |
| Senior Vice President, Digital Care Senior Vice President | M7 | Digital Care Management Customer Operations & Contact Centers |
| Senior Vice President, Disputes & Resolutions Senior Vice President | M7 | Disputes & Resolutions Management Customer Operations & Contact Centers |
| Senior Vice President, Escalations Senior Vice President | M7 | Escalations Management Customer Operations & Contact Centers |
| Senior Vice President, Fraud Operations Senior Vice President | M7 | Fraud Operations Management Customer Operations & Contact Centers |
| Senior Vice President, Inside Sales Senior Vice President | M7 | Inside Sales Management Customer Operations & Contact Centers |
| Senior Vice President, Knowledge Management Senior Vice President | M7 | Knowledge Management Management Customer Operations & Contact Centers |
| Senior Vice President, Learning & Performance Senior Vice President | M7 | Learning & Performance Management Customer Operations & Contact Centers |
| Senior Vice President, Order & Billing Support Senior Vice President | M7 | Order & Billing Support Management Customer Operations & Contact Centers |
| Senior Vice President, Retention & Loyalty Senior Vice President | M7 | Retention & Loyalty Management Customer Operations & Contact Centers |
| Senior Vice President, Technical Customer Care Senior Vice President | M7 | Technical Customer Care Management Customer Operations & Contact Centers |
| Senior Vice President, Workforce Management Senior Vice President | M7 | Workforce Management Management Customer Operations & Contact Centers |