| Principal Retention Specialist Principal / Senior Staff | IC5 | Customer Retention Customer Operations & Contact Centers |
| Principal WFM Analyst Principal / Senior Staff | IC5 | Workforce Planning & Forecasting Customer Operations & Contact Centers |
| Vice President, Analytics Vice President | M6 | Analytics Management Customer Operations & Contact Centers |
| Vice President, Back Office Operations Vice President | M6 | Back Office Operations Management Customer Operations & Contact Centers |
| Vice President, Claims Operations Vice President | M6 | Claims Operations Management Customer Operations & Contact Centers |
| Vice President, Contact Center Quality Vice President | M6 | Contact Center Quality Management Customer Operations & Contact Centers |
| Vice President, Customer Service Vice President | M6 | Customer Service Management Customer Operations & Contact Centers |
| Vice President, Digital Care Vice President | M6 | Digital Care Management Customer Operations & Contact Centers |
| Vice President, Disputes & Resolutions Vice President | M6 | Disputes & Resolutions Management Customer Operations & Contact Centers |
| Vice President, Escalations Vice President | M6 | Escalations Management Customer Operations & Contact Centers |
| Vice President, Fraud Operations Vice President | M6 | Fraud Operations Management Customer Operations & Contact Centers |
| Vice President, Inside Sales Vice President | M6 | Inside Sales Management Customer Operations & Contact Centers |
| Vice President, Knowledge Management Vice President | M6 | Knowledge Management Management Customer Operations & Contact Centers |
| Vice President, Learning & Performance Vice President | M6 | Learning & Performance Management Customer Operations & Contact Centers |
| Vice President, Order & Billing Support Vice President | M6 | Order & Billing Support Management Customer Operations & Contact Centers |
| Vice President, Retention & Loyalty Vice President | M6 | Retention & Loyalty Management Customer Operations & Contact Centers |
| Vice President, Technical Customer Care Vice President | M6 | Technical Customer Care Management Customer Operations & Contact Centers |
| Vice President, Workforce Management Vice President | M6 | Workforce Management Management Customer Operations & Contact Centers |
| Senior Vice President, Analytics Senior Vice President | M7 | Analytics Management Customer Operations & Contact Centers |
| Senior Vice President, Back Office Operations Senior Vice President | M7 | Back Office Operations Management Customer Operations & Contact Centers |
| Senior Vice President, Claims Operations Senior Vice President | M7 | Claims Operations Management Customer Operations & Contact Centers |
| Senior Vice President, Contact Center Quality Senior Vice President | M7 | Contact Center Quality Management Customer Operations & Contact Centers |
| Senior Vice President, Customer Service Senior Vice President | M7 | Customer Service Management Customer Operations & Contact Centers |
| Senior Vice President, Digital Care Senior Vice President | M7 | Digital Care Management Customer Operations & Contact Centers |