| Lead Order Support Specialist Staff / Lead | IC4 | Order & Billing Support Customer Operations & Contact Centers |
| Lead Real-Time Analyst Staff / Lead | IC4 | Real-Time Management Customer Operations & Contact Centers |
| Lead Retention Specialist Staff / Lead | IC4 | Customer Retention Customer Operations & Contact Centers |
| Lead Technical Support Representative Staff / Lead | IC4 | Technical Customer Care Customer Operations & Contact Centers |
| Lead WFM Analyst Staff / Lead | IC4 | Workforce Planning & Forecasting Customer Operations & Contact Centers |
| Senior Director, Analytics Senior Director | M4 | Analytics Management Customer Operations & Contact Centers |
| Senior Director, Back Office Operations Senior Director | M4 | Back Office Operations Management Customer Operations & Contact Centers |
| Senior Director, Claims Operations Senior Director | M4 | Claims Operations Management Customer Operations & Contact Centers |
| Senior Director, Contact Center Quality Senior Director | M4 | Contact Center Quality Management Customer Operations & Contact Centers |
| Senior Director, Customer Service Senior Director | M4 | Customer Service Management Customer Operations & Contact Centers |
| Senior Director, Digital Care Senior Director | M4 | Digital Care Management Customer Operations & Contact Centers |
| Senior Director, Disputes & Resolutions Senior Director | M4 | Disputes & Resolutions Management Customer Operations & Contact Centers |
| Senior Director, Escalations Senior Director | M4 | Escalations Management Customer Operations & Contact Centers |
| Senior Director, Fraud Operations Senior Director | M4 | Fraud Operations Management Customer Operations & Contact Centers |
| Senior Director, Inside Sales Senior Director | M4 | Inside Sales Management Customer Operations & Contact Centers |
| Senior Director, Knowledge Management Senior Director | M4 | Knowledge Management Management Customer Operations & Contact Centers |
| Senior Director, Learning & Performance Senior Director | M4 | Learning & Performance Management Customer Operations & Contact Centers |
| Senior Director, Order & Billing Support Senior Director | M4 | Order & Billing Support Management Customer Operations & Contact Centers |
| Senior Director, Retention & Loyalty Senior Director | M4 | Retention & Loyalty Management Customer Operations & Contact Centers |
| Senior Director, Technical Customer Care Senior Director | M4 | Technical Customer Care Management Customer Operations & Contact Centers |
| Senior Director, Workforce Management Senior Director | M4 | Workforce Management Management Customer Operations & Contact Centers |
| AVP / Head of Analytics AVP / Head of | M5 | Analytics Management Customer Operations & Contact Centers |
| AVP / Head of Back Office Operations AVP / Head of | M5 | Back Office Operations Management Customer Operations & Contact Centers |
| AVP / Head of Claims Operations AVP / Head of | M5 | Claims Operations Management Customer Operations & Contact Centers |