| AVP / Head of Contact Center Quality AVP / Head of | M5 | Contact Center Quality Management Customer Operations & Contact Centers |
| AVP / Head of Customer Service AVP / Head of | M5 | Customer Service Management Customer Operations & Contact Centers |
| AVP / Head of Digital Care AVP / Head of | M5 | Digital Care Management Customer Operations & Contact Centers |
| AVP / Head of Disputes & Resolutions AVP / Head of | M5 | Disputes & Resolutions Management Customer Operations & Contact Centers |
| AVP / Head of Escalations AVP / Head of | M5 | Escalations Management Customer Operations & Contact Centers |
| AVP / Head of Fraud Operations AVP / Head of | M5 | Fraud Operations Management Customer Operations & Contact Centers |
| AVP / Head of Inside Sales AVP / Head of | M5 | Inside Sales Management Customer Operations & Contact Centers |
| AVP / Head of Knowledge Management AVP / Head of | M5 | Knowledge Management Management Customer Operations & Contact Centers |
| AVP / Head of Learning & Performance AVP / Head of | M5 | Learning & Performance Management Customer Operations & Contact Centers |
| AVP / Head of Order & Billing Support AVP / Head of | M5 | Order & Billing Support Management Customer Operations & Contact Centers |
| AVP / Head of Retention & Loyalty AVP / Head of | M5 | Retention & Loyalty Management Customer Operations & Contact Centers |
| AVP / Head of Technical Customer Care AVP / Head of | M5 | Technical Customer Care Management Customer Operations & Contact Centers |
| AVP / Head of Workforce Management AVP / Head of | M5 | Workforce Management Management Customer Operations & Contact Centers |
| Principal Claims Specialist Principal / Senior Staff | IC5 | Claims Operations Customer Operations & Contact Centers |
| Principal Contact Center Analyst Principal / Senior Staff | IC5 | Contact Center Analytics Customer Operations & Contact Centers |
| Principal Contact Center Quality Analyst Principal / Senior Staff | IC5 | Contact Center Quality Assurance Customer Operations & Contact Centers |
| Principal Contact Center Trainer Principal / Senior Staff | IC5 | Contact Center Training Customer Operations & Contact Centers |
| Principal Digital Care Specialist Principal / Senior Staff | IC5 | Social & Digital Customer Care Customer Operations & Contact Centers |
| Principal Dispute Resolution Specialist Principal / Senior Staff | IC5 | Dispute Resolution Customer Operations & Contact Centers |
| Principal Escalation Specialist Principal / Senior Staff | IC5 | Customer Escalations Customer Operations & Contact Centers |
| Principal Fraud Specialist Principal / Senior Staff | IC5 | Fraud Operations Customer Operations & Contact Centers |
| Principal Inside Sales Representative Principal / Senior Staff | IC5 | Inside Sales Customer Operations & Contact Centers |
| Principal Knowledge Specialist Principal / Senior Staff | IC5 | Contact Center Knowledge Management Customer Operations & Contact Centers |
| Principal Real-Time Analyst Principal / Senior Staff | IC5 | Real-Time Management Customer Operations & Contact Centers |