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13 roles
| Role | Level | Family |
|---|---|---|
| Principal Claims Specialist Principal / Senior Staff | IC5 | Claims Operations Customer Operations & Contact Centers |
| Principal Contact Center Analyst Principal / Senior Staff | IC5 | Contact Center Analytics Customer Operations & Contact Centers |
| Principal Contact Center Quality Analyst Principal / Senior Staff | IC5 | Contact Center Quality Assurance Customer Operations & Contact Centers |
| Principal Contact Center Trainer Principal / Senior Staff | IC5 | Contact Center Training Customer Operations & Contact Centers |
| Principal Digital Care Specialist Principal / Senior Staff | IC5 | Social & Digital Customer Care Customer Operations & Contact Centers |
| Principal Dispute Resolution Specialist Principal / Senior Staff | IC5 | Dispute Resolution Customer Operations & Contact Centers |
| Principal Escalation Specialist Principal / Senior Staff | IC5 | Customer Escalations Customer Operations & Contact Centers |
| Principal Fraud Specialist Principal / Senior Staff | IC5 | Fraud Operations Customer Operations & Contact Centers |
| Principal Inside Sales Representative Principal / Senior Staff | IC5 | Inside Sales Customer Operations & Contact Centers |
| Principal Knowledge Specialist Principal / Senior Staff | IC5 | Contact Center Knowledge Management Customer Operations & Contact Centers |
| Principal Real-Time Analyst Principal / Senior Staff | IC5 | Real-Time Management Customer Operations & Contact Centers |
| Principal Retention Specialist Principal / Senior Staff | IC5 | Customer Retention Customer Operations & Contact Centers |
| Principal WFM Analyst Principal / Senior Staff | IC5 | Workforce Planning & Forecasting Customer Operations & Contact Centers |