TecHub

Skill catalogue

The skills the architecture's roles ask for, with what each level means.

AllProfessional (525)Technical (341)Human (82)

39 skills · Sorted by how many roles ask for them.

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SkillTypeCategoryRoles asking for it
Customer escalation managementProfessionalCustomer Operations & Contact Centers303
Case managementProfessionalCustomer Operations & Contact Centers228
Contact center analyticsProfessionalCustomer Operations & Contact Centers228
Customer Satisfaction (CSAT)ProfessionalCustomer Operations & Contact Centers228
First Contact Resolution (FCR)ProfessionalCustomer Operations & Contact Centers228
Omnichannel customer serviceProfessionalCustomer Operations & Contact Centers228
Ticket managementProfessionalCustomer Operations & Contact Centers228
Contact center forecastingProfessionalCustomer Operations & Contact Centers12
Contact center schedulingProfessionalCustomer Operations & Contact Centers12
Workforce managementProfessionalCustomer Operations & Contact Centers12
Dispute resolutionProfessionalCustomer Operations & Contact Centers1
Average Handle Time (AHT)ProfessionalCustomer Operations & Contact Centers0
Back-office processingProfessionalCustomer Operations & Contact Centers0
Billing supportProfessionalCustomer Operations & Contact Centers0
Call monitoringProfessionalCustomer Operations & Contact Centers0
Chat customer supportProfessionalCustomer Operations & Contact Centers0
Claims processingProfessionalCustomer Operations & Contact Centers0
Contact center coachingProfessionalCustomer Operations & Contact Centers0
Contact center occupancyProfessionalCustomer Operations & Contact Centers0
Contact center quality assuranceProfessionalCustomer Operations & Contact Centers0
Cross-sellingProfessionalCustomer Operations & Contact Centers0
Customer retentionProfessionalCustomer Operations & Contact Centers0
Eligibility verificationProfessionalCustomer Operations & Contact Centers0
Email customer supportProfessionalCustomer Operations & Contact Centers0