| Associate Technical Support Representative Associate / Junior | IC1 | Technical Customer Care Customer Operations & Contact Centers |
| Associate WFM Analyst Associate / Junior | IC1 | Workforce Planning & Forecasting Customer Operations & Contact Centers |
| Manager, Analytics Manager | M1 | Analytics Management Customer Operations & Contact Centers |
| Manager, Back Office Operations Manager | M1 | Back Office Operations Management Customer Operations & Contact Centers |
| Manager, Claims Operations Manager | M1 | Claims Operations Management Customer Operations & Contact Centers |
| Manager, Contact Center Quality Manager | M1 | Contact Center Quality Management Customer Operations & Contact Centers |
| Manager, Customer Service Manager | M1 | Customer Service Management Customer Operations & Contact Centers |
| Manager, Digital Care Manager | M1 | Digital Care Management Customer Operations & Contact Centers |
| Manager, Disputes & Resolutions Manager | M1 | Disputes & Resolutions Management Customer Operations & Contact Centers |
| Manager, Escalations Manager | M1 | Escalations Management Customer Operations & Contact Centers |
| Manager, Fraud Operations Manager | M1 | Fraud Operations Management Customer Operations & Contact Centers |
| Manager, Inside Sales Manager | M1 | Inside Sales Management Customer Operations & Contact Centers |
| Manager, Knowledge Management Manager | M1 | Knowledge Management Management Customer Operations & Contact Centers |
| Manager, Learning & Performance Manager | M1 | Learning & Performance Management Customer Operations & Contact Centers |
| Manager, Order & Billing Support Manager | M1 | Order & Billing Support Management Customer Operations & Contact Centers |
| Manager, Retention & Loyalty Manager | M1 | Retention & Loyalty Management Customer Operations & Contact Centers |
| Manager, Technical Customer Care Manager | M1 | Technical Customer Care Management Customer Operations & Contact Centers |
| Manager, Workforce Management Manager | M1 | Workforce Management Management Customer Operations & Contact Centers |
| Back Office Specialist Professional / Intermediate | IC2 | Back Office Operations Customer Operations & Contact Centers |
| Claims Specialist Professional / Intermediate | IC2 | Claims Operations Customer Operations & Contact Centers |
| Contact Center Analyst Professional / Intermediate | IC2 | Contact Center Analytics Customer Operations & Contact Centers |
| Contact Center Quality Analyst Professional / Intermediate | IC2 | Contact Center Quality Assurance Customer Operations & Contact Centers |
| Contact Center Trainer Professional / Intermediate | IC2 | Contact Center Training Customer Operations & Contact Centers |
| Customer Service Representative Professional / Intermediate | IC2 | Customer Service Customer Operations & Contact Centers |