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17 roles
| Role | Level | Family |
|---|---|---|
| Associate Back Office Specialist Associate / Junior | IC1 | Back Office Operations Customer Operations & Contact Centers |
| Associate Claims Specialist Associate / Junior | IC1 | Claims Operations Customer Operations & Contact Centers |
| Associate Contact Center Analyst Associate / Junior | IC1 | Contact Center Analytics Customer Operations & Contact Centers |
| Associate Contact Center Quality Analyst Associate / Junior | IC1 | Contact Center Quality Assurance Customer Operations & Contact Centers |
| Associate Contact Center Trainer Associate / Junior | IC1 | Contact Center Training Customer Operations & Contact Centers |
| Associate Customer Service Representative Associate / Junior | IC1 | Customer Service Customer Operations & Contact Centers |
| Associate Digital Care Specialist Associate / Junior | IC1 | Social & Digital Customer Care Customer Operations & Contact Centers |
| Associate Dispute Resolution Specialist Associate / Junior | IC1 | Dispute Resolution Customer Operations & Contact Centers |
| Associate Escalation Specialist Associate / Junior | IC1 | Customer Escalations Customer Operations & Contact Centers |
| Associate Fraud Specialist Associate / Junior | IC1 | Fraud Operations Customer Operations & Contact Centers |
| Associate Inside Sales Representative Associate / Junior | IC1 | Inside Sales Customer Operations & Contact Centers |
| Associate Knowledge Specialist Associate / Junior | IC1 | Contact Center Knowledge Management Customer Operations & Contact Centers |
| Associate Order Support Specialist Associate / Junior | IC1 | Order & Billing Support Customer Operations & Contact Centers |
| Associate Real-Time Analyst Associate / Junior | IC1 | Real-Time Management Customer Operations & Contact Centers |
| Associate Retention Specialist Associate / Junior | IC1 | Customer Retention Customer Operations & Contact Centers |
| Associate Technical Support Representative Associate / Junior | IC1 | Technical Customer Care Customer Operations & Contact Centers |
| Associate WFM Analyst Associate / Junior | IC1 | Workforce Planning & Forecasting Customer Operations & Contact Centers |