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17 roles
| Role | Level | Family |
|---|---|---|
| Back Office Specialist Professional / Intermediate | IC2 | Back Office Operations Customer Operations & Contact Centers |
| Claims Specialist Professional / Intermediate | IC2 | Claims Operations Customer Operations & Contact Centers |
| Contact Center Analyst Professional / Intermediate | IC2 | Contact Center Analytics Customer Operations & Contact Centers |
| Contact Center Quality Analyst Professional / Intermediate | IC2 | Contact Center Quality Assurance Customer Operations & Contact Centers |
| Contact Center Trainer Professional / Intermediate | IC2 | Contact Center Training Customer Operations & Contact Centers |
| Customer Service Representative Professional / Intermediate | IC2 | Customer Service Customer Operations & Contact Centers |
| Digital Care Specialist Professional / Intermediate | IC2 | Social & Digital Customer Care Customer Operations & Contact Centers |
| Dispute Resolution Specialist Professional / Intermediate | IC2 | Dispute Resolution Customer Operations & Contact Centers |
| Escalation Specialist Professional / Intermediate | IC2 | Customer Escalations Customer Operations & Contact Centers |
| Fraud Specialist Professional / Intermediate | IC2 | Fraud Operations Customer Operations & Contact Centers |
| Inside Sales Representative Professional / Intermediate | IC2 | Inside Sales Customer Operations & Contact Centers |
| Knowledge Specialist Professional / Intermediate | IC2 | Contact Center Knowledge Management Customer Operations & Contact Centers |
| Order Support Specialist Professional / Intermediate | IC2 | Order & Billing Support Customer Operations & Contact Centers |
| Real-Time Analyst Professional / Intermediate | IC2 | Real-Time Management Customer Operations & Contact Centers |
| Retention Specialist Professional / Intermediate | IC2 | Customer Retention Customer Operations & Contact Centers |
| Technical Support Representative Professional / Intermediate | IC2 | Technical Customer Care Customer Operations & Contact Centers |
| WFM Analyst Professional / Intermediate | IC2 | Workforce Planning & Forecasting Customer Operations & Contact Centers |