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17 roles
| Role | Level | Family |
|---|---|---|
| Lead Back Office Specialist Staff / Lead | IC4 | Back Office Operations Customer Operations & Contact Centers |
| Lead Claims Specialist Staff / Lead | IC4 | Claims Operations Customer Operations & Contact Centers |
| Lead Contact Center Analyst Staff / Lead | IC4 | Contact Center Analytics Customer Operations & Contact Centers |
| Lead Contact Center Quality Analyst Staff / Lead | IC4 | Contact Center Quality Assurance Customer Operations & Contact Centers |
| Lead Contact Center Trainer Staff / Lead | IC4 | Contact Center Training Customer Operations & Contact Centers |
| Lead Customer Service Representative Staff / Lead | IC4 | Customer Service Customer Operations & Contact Centers |
| Lead Digital Care Specialist Staff / Lead | IC4 | Social & Digital Customer Care Customer Operations & Contact Centers |
| Lead Dispute Resolution Specialist Staff / Lead | IC4 | Dispute Resolution Customer Operations & Contact Centers |
| Lead Escalation Specialist Staff / Lead | IC4 | Customer Escalations Customer Operations & Contact Centers |
| Lead Fraud Specialist Staff / Lead | IC4 | Fraud Operations Customer Operations & Contact Centers |
| Lead Inside Sales Representative Staff / Lead | IC4 | Inside Sales Customer Operations & Contact Centers |
| Lead Knowledge Specialist Staff / Lead | IC4 | Contact Center Knowledge Management Customer Operations & Contact Centers |
| Lead Order Support Specialist Staff / Lead | IC4 | Order & Billing Support Customer Operations & Contact Centers |
| Lead Real-Time Analyst Staff / Lead | IC4 | Real-Time Management Customer Operations & Contact Centers |
| Lead Retention Specialist Staff / Lead | IC4 | Customer Retention Customer Operations & Contact Centers |
| Lead Technical Support Representative Staff / Lead | IC4 | Technical Customer Care Customer Operations & Contact Centers |
| Lead WFM Analyst Staff / Lead | IC4 | Workforce Planning & Forecasting Customer Operations & Contact Centers |