| Senior Manager, Workforce Management Senior Manager | M2 | Workforce Management Management Customer Operations & Contact Centers |
| Technical Support Representative Professional / Intermediate | IC2 | Technical Customer Care Customer Operations & Contact Centers |
| WFM Analyst Professional / Intermediate | IC2 | Workforce Planning & Forecasting Customer Operations & Contact Centers |
| Director, Analytics Director | M3 | Analytics Management Customer Operations & Contact Centers |
| Director, Back Office Operations Director | M3 | Back Office Operations Management Customer Operations & Contact Centers |
| Director, Claims Operations Director | M3 | Claims Operations Management Customer Operations & Contact Centers |
| Director, Contact Center Quality Director | M3 | Contact Center Quality Management Customer Operations & Contact Centers |
| Director, Customer Service Director | M3 | Customer Service Management Customer Operations & Contact Centers |
| Director, Digital Care Director | M3 | Digital Care Management Customer Operations & Contact Centers |
| Director, Disputes & Resolutions Director | M3 | Disputes & Resolutions Management Customer Operations & Contact Centers |
| Director, Escalations Director | M3 | Escalations Management Customer Operations & Contact Centers |
| Director, Fraud Operations Director | M3 | Fraud Operations Management Customer Operations & Contact Centers |
| Director, Inside Sales Director | M3 | Inside Sales Management Customer Operations & Contact Centers |
| Director, Knowledge Management Director | M3 | Knowledge Management Management Customer Operations & Contact Centers |
| Director, Learning & Performance Director | M3 | Learning & Performance Management Customer Operations & Contact Centers |
| Director, Order & Billing Support Director | M3 | Order & Billing Support Management Customer Operations & Contact Centers |
| Director, Retention & Loyalty Director | M3 | Retention & Loyalty Management Customer Operations & Contact Centers |
| Director, Technical Customer Care Director | M3 | Technical Customer Care Management Customer Operations & Contact Centers |
| Director, Workforce Management Director | M3 | Workforce Management Management Customer Operations & Contact Centers |
| Senior Back Office Specialist Senior | IC3 | Back Office Operations Customer Operations & Contact Centers |
| Senior Claims Specialist Senior | IC3 | Claims Operations Customer Operations & Contact Centers |
| Senior Contact Center Analyst Senior | IC3 | Contact Center Analytics Customer Operations & Contact Centers |
| Senior Contact Center Quality Analyst Senior | IC3 | Contact Center Quality Assurance Customer Operations & Contact Centers |
| Senior Contact Center Trainer Senior | IC3 | Contact Center Training Customer Operations & Contact Centers |