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228 roles
| Role | Level | Family |
|---|---|---|
| Digital Care Specialist Professional / Intermediate | IC2 | Social & Digital Customer Care Customer Operations & Contact Centers |
| Dispute Resolution Specialist Professional / Intermediate | IC2 | Dispute Resolution Customer Operations & Contact Centers |
| Escalation Specialist Professional / Intermediate | IC2 | Customer Escalations Customer Operations & Contact Centers |
| Fraud Specialist Professional / Intermediate | IC2 | Fraud Operations Customer Operations & Contact Centers |
| Inside Sales Representative Professional / Intermediate | IC2 | Inside Sales Customer Operations & Contact Centers |
| Knowledge Specialist Professional / Intermediate | IC2 | Contact Center Knowledge Management Customer Operations & Contact Centers |
| Order Support Specialist Professional / Intermediate | IC2 | Order & Billing Support Customer Operations & Contact Centers |
| Real-Time Analyst Professional / Intermediate | IC2 | Real-Time Management Customer Operations & Contact Centers |
| Retention Specialist Professional / Intermediate | IC2 | Customer Retention Customer Operations & Contact Centers |
| Senior Manager, Analytics Senior Manager | M2 | Analytics Management Customer Operations & Contact Centers |
| Senior Manager, Back Office Operations Senior Manager | M2 | Back Office Operations Management Customer Operations & Contact Centers |
| Senior Manager, Claims Operations Senior Manager | M2 | Claims Operations Management Customer Operations & Contact Centers |
| Senior Manager, Contact Center Quality Senior Manager | M2 | Contact Center Quality Management Customer Operations & Contact Centers |
| Senior Manager, Customer Service Senior Manager | M2 | Customer Service Management Customer Operations & Contact Centers |
| Senior Manager, Digital Care Senior Manager | M2 | Digital Care Management Customer Operations & Contact Centers |
| Senior Manager, Disputes & Resolutions Senior Manager | M2 | Disputes & Resolutions Management Customer Operations & Contact Centers |
| Senior Manager, Escalations Senior Manager | M2 | Escalations Management Customer Operations & Contact Centers |
| Senior Manager, Fraud Operations Senior Manager | M2 | Fraud Operations Management Customer Operations & Contact Centers |
| Senior Manager, Inside Sales Senior Manager | M2 | Inside Sales Management Customer Operations & Contact Centers |
| Senior Manager, Knowledge Management Senior Manager | M2 | Knowledge Management Management Customer Operations & Contact Centers |
| Senior Manager, Learning & Performance Senior Manager | M2 | Learning & Performance Management Customer Operations & Contact Centers |
| Senior Manager, Order & Billing Support Senior Manager | M2 | Order & Billing Support Management Customer Operations & Contact Centers |
| Senior Manager, Retention & Loyalty Senior Manager | M2 | Retention & Loyalty Management Customer Operations & Contact Centers |
| Senior Manager, Technical Customer Care Senior Manager | M2 | Technical Customer Care Management Customer Operations & Contact Centers |